15-17 Martins Lane
Viewbank VIC 3084

For Life-Threatening Emergencies Call 000
For after hours service, please call the National Home Doctor Service on 13 74 25

ACCREDITATION

Viewbank Family Medial Group is a fully accredited practice with Australian General Practice Accreditation Limited.

 

The accreditation process ensures that Viewbank Family Medical Group is committed to delivering safe and high quality care with ongoing quality improvement.

AUTONOMY

All general practitioners and other healthcare professionals in this practice are free to make decisions that affect the management of their patients in accordance with accepted clinical judgement, best available evidence and adherence to valid clinical care guidelines.

FEES

We are a private billing clinic. This allows us to maintain a high standard of care. Fees are payable at the time of consultation. Fees may vary based on the nature of the consultation with each individual doctor. Discounts apply for health care card holders and pensioners. 

MY HEALTH RECORD

The My Health Record (MHR) is a digital summary of a patient's medical record that can be shard securely online between the patient and the healthcare providers that they visit. Our practice is able to upload to your My Health record. 

RECALL AND REMINDER SYSTEM

Our practice maintains a system to remind patients of routine tests, checkups or other preventative health issues via SMS or letter. You may choose to opt out of this service.

AFTER HOURS

When our practice is closed, you can call our locum service the National Home Doctor Service on 13 74 25, who offer a bulk billing home doctor service. A visit summary is sent to our clinic to incorporate in your patient history for continuity of care. In the case of an emergency, patients should dial 000.

APPOINTMENTS

Here at Viewbank Family Medical Group our consultations are by appointment, urgent consults can usually be accommodated with our flexible booking system.

Patients can request to see their preferred GP or member of our health care team and our team will endeavour to achieve this request, however this is not always possible and our receptionist will suggest an alternative.

Some consultations require a longer appointment please inform receptionist when making your appointment so enough time can be allocated.

FEEDBACK AND COMPLAINTS

We are always interested in receiving feedback regarding our service. Your suggestions and input into how we can improve our service is always welcome. Please feel free to discuss any concerns you have with your GP, our practice manager or reception. We take your concerns, suggestions and complaints seriously. A complaints/suggestion box is situated in our waiting room, if the issue cannot be resolved you may contact the Health Complaints Commissioner, Level 26, 570 Bourke Street, Melbourne 3000.

Phone 1800 582 113

PRIVACY

This practice complies with federal and state privacy regulations including the Privacy Act 1988 and Privacy Amendment (Enhancing Privacy Protection) Act 2012 as well as complying with standards set out in the RACGP Handbook for the management of health information in general practice (3rd edition). They are only accessible by authorised staff. To view our privacy policy, CLICK HERE

INVESTIGATION RESULTS

Patients are asked to make an appointment for results of investigations unless advised by your GP. Reception staff are not permitted to give results.

TELEPHONE CALLS

Although most problems are best dealt with in a consultation, patients of this practice may contact their GP by telephone. However, when the GP is in a consultation, you are welcome to leave a message and your GP will endeavour to return your call at the end of their session.

USEFUL LINKS

Better Health Channel

https://www.betterhealth.vic.gov.au/

Royal Children’s Hospital fact sheets

https://www.rch.org.au/kidsinfo

Asthma Australia

https://www.asthmaaustralia.org.au

Diabetes Australia

https://www.diabetesaustralia.com.au

Heart Foundation

www.heartfoundation.org.au

Beyond Blue

www.beyondblue.org.au

WAITING TIMES

The doctors at the Viewbank Family Medical Group endeavour to keep to their appointment schedules. However this is not always possible, due to a variety of reasons including, emergencies, earlier consults running over their booked time or extra family members being squeezed in. Reception will notify you if your GP is running behind and when possible offer you an alternate. You are also welcome to phone the clinic prior to your appointment to check on wait times.